Hosting Service Agreement

Updated: 22 August 2025

Welcome to the Noiz Legal, Trust, and Agreement Centre. We strive to provide hosting services you can trust, underpinned by clear and understandable legal terms. These documents outline the relationship between you (“you” or “your”) and Noiz (“we,” “us,” or “our”), forming a legally binding agreement. Please review them carefully to ensure a mutually beneficial partnership.

General Policies

Our core policies apply to all clients using our hosting services, ensuring transparency and compliance. These include:

  • Terms of Service: General conditions governing your use of our services, including rights and responsibilities.
  • Privacy Policy: How we collect, use, and protect your personal data in compliance with GDPR and POPIA.
  • Acceptable Use Policy: Rules to maintain a secure and lawful hosting environment.
  • Billing and Payment Policy: Procedures for invoicing, payment methods, due dates, and account suspensions.
  • Cancellation Policy: Guidelines for terminating services, including timelines and obligations.
  • Refund Policy: Conditions for eligibility of refunds, where applicable.
  • Access to Information Manual: Procedures for requesting information under the Promotion of Access to Information Act (PAIA).

By using our services, you agree to these policies. We may update them periodically, with changes posted here and significant updates communicated via email or the client portal.

Product Specific Policies

Additional terms apply to specific services, such as shared hosting, WordPress hosting, cloud hosting, and domain services. These are detailed in our Specific Terms and Conditions, which include provisions tailored to each service type. Please review these for detailed obligations, such as:

  • Shared Hosting: Limitations on resource usage and server access.
  • WordPress Hosting: Specific support for CMS configurations.
  • Cloud Hosting: Scalability and uptime commitments.
  • Domain Services: Registration and renewal processes.

Visit the Specific Terms and Conditions page for full details.

Compliance and Trust

We are committed to complying with all applicable laws and codes, including the Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR), and the ISPA Code of Conduct. We also support your compliance with regulatory obligations. For access to information requests, refer to our Access to Information Manual.

Amendments and Governing Law

We reserve the right to amend this Agreement or any referenced policies at our discretion. Updates will be posted here, with significant changes notified via email or the client portal where required by law. Continued use of our services after changes signifies your consent.

This Agreement is governed by the laws of the Republic of South Africa. Disputes arising from this Agreement shall be subject to the exclusive jurisdiction of South African courts, unless otherwise required by mandatory legal provisions.

Contact Us

For questions, support, or to report issues, contact our team via the client portal or at info@noiz.ie. We aim to respond promptly and resolve matters efficiently.